SHIPPING & DELIVERY
Our warehouse is ready to ship products to you fast! As one of Sydney's only dedicated E-Bike & E-Scooter suppliers, our products are sent directly from our Redfern Warehouse. That means faster shipping and less hassle!
SHIPMENT PROCESSING TIMES
All orders are processed within 2-4 business days from our warehouse in Redfern, Sydney.
SHIPPING RATES AND DELIVERY ESTIMATES
Shipping charges for your order will be calculated and displayed at checkout.
We offer FREE Shipping Australia-wide for orders over $100.
Excludes WA, Regional Remote Areas And Islands.
Some Bulk Items may require an extra shipping charge.
While we try our best to ensure that shipments are delivered as fast as possible and use the best carriers available, some delieveries may have unexpected delays. In this case, please check your email confirmation for the tracking number and contact the shipping carrier for an update. If you are unable to find your tracking number, you can contact us.
Shipping Confirmation & Tracking
You will receive a Shipment Confirmation email once your order has shipped containing your tracking number(s). The tracking number will be active within 24 hours.
CUSTOMS, DUTIES AND TAXES
All prices are inclusive of 10% GST.
If the product is damaged you can let us know at firstname.lastname@example.org.
Please ensure that you keep the box/packaging for your product in case the item needs to be returned.
We currently do not ship outside Australia.
PICKUP - CLICK & COLLECT
In-store pickup is available for online orders.
Please call before click and collect. Pick up address is 11 Gibbons street, Redfern NSW 2016
Your order will be ready for pickup within 1 hour during business hours:
Mon – Fri, 9am – 5pm
Saturday 9:30am - 4.00pm
For 24 hours click & collect, please give us a call to confirm your arrival time: 02 9171 7860