Electric scooters and bikes are in high demand in Australia right now. We always have new stock coming in, so if a product isn’t in stock, you can pre-order it and we will secure one for you in our next shipment. Pre-order means we have a container on the way, with a landing date confirmed. You can cancel and request a refund during your waiting period if you change your mind. If you have any queries please contact us.

Free Shipping For Orders Over $100 (Except WA, Regional Remote Areas And Islands)

Shipping & Returns

SHIPPING & DELIVERY

Our warehouse is ready to ship products to you fast! As one of Sydney's only dedicated E-Bike & E-Scooter suppliers, our products are sent directly from our Redfern Warehouse. That means faster shipping and less hassle!

SHIPMENT PROCESSING TIMES

All orders are processed within 1-2 business days from our warehouse in Redfern, Sydney.

SHIPPING RATES AND DELIVERY ESTIMATES

Shipping charges for your order will be calculated and displayed at checkout.

We offer FREE Shipping Australia-wide for orders over $100.
Excludes WA, Regional Remote Areas And Islands.

We use various reputable shipping services depending on the location. 


While we try our best to ensure that shipments are delivered as fast as possible and use the best carriers available, some delieveries may have unexpected delays. In this case, please check your email confirmation for the tracking number and contact the shipping carrier for an update. If you are unable to find your tracking number, you can contact us.

Shipping Confirmation & Tracking

You will receive a Shipment Confirmation email once your order has shipped containing your tracking number(s). The tracking number will be active within 24 hours.

CUSTOMS, DUTIES AND TAXES

All prices are inclusive of 10% GST.

DAMAGES

If the product is damaged you can let us know at contact@pedl.com.au.

Please ensure that you keep the box/packaging for your product in case the item needs to be returned.

INTERNATIONAL SHIPPING 

We currently do not ship outside Australia.

PICKUP - CLICK & COLLECT

In-store pickup is available for online orders.

Our warehouse address is: 138 Regent St, Redfern NSW 2016, Australia

Choose the pickup option at checkout:

Your order will be ready for pickup within 1 hour during business hours:

Mon – Fri, 9am – 5pm
Saturday 9:30am - 4.00pm
Sunday Closed

For 1 hour click & collect, please give us a call to confirm your arrival time: 02 9171 7860

RETURNS

PedL will allow a return for store credit, exchange product or refund provided the item in question is

  • returned within 14 days of receiving the order
  • new and is not used, worn, or opened and has all original packaging and tags in-tact (including any package seals (if any) being unbroken);
  • in a resalable condition, and 
  • not damaged in any way

Freight charges on “change of mind” returns will be covered by the buyer. Pedl will charge a 10% restocking fee of the original purchase price for any item that is returned without a defect

We cannot accept return items that come in sealed packages or boxes where seals are damaged or broken

Transactional Costs

Due to the associated transactional costs from the use of Afterpay and Humm, any order cancelled using either payment method will attract a 6% processing fee. Swapping to another product with PedL will not attract any cancellation fee

Please follow the steps below to request a return or lodge a dispute. 

  • Email Pedl on contact@pedl.com.au 

  • You will receive a returns email confirmation

WARRANTY

All our E-Bikes and E-Scooters come with 12  months warranty on all electronic parts (including battery, motor, controller, display) and also 1-2 year warranty on the bike or scooter frame. 

Due to the nature of goods, PedL does not extend warranty past the original buyer.

Apart from manufacture defects that could be present, parts that wear due to normal use (such as tyres, brake pads, chains, etc) are not included in the warranty but maybe replaced on a case by case basis within the first 3 months.  

An outgoing goods inspection is always carried out before the goods are delivered, but we recommend that you inspect the delivered goods after you receive them. Should you notice any damage, please contact us as soon as possible so that we can discuss the next steps with you. 

If you notice any packaging and/or transport damage on delivery, we ask you to have this confirmed in writing by the carrier upon delivery and to notify us.  We recommend that you keep the damaged packaging as evidence wherever possible.

Australia Wide Shipping

Fast from Sydney

Buy Now, Pay Later

Afterpay/Zip/Humm/Latitude

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