Shipping
SHIPPING & DELIVERY
Our warehouse is ready to ship products to you fast! As one of Sydney's only dedicated E-Bike & E-Scooter suppliers, our products are sent directly from our Redfern Warehouse. That means faster shipping and less hassle!
SHIPMENT PROCESSING TIMES
All orders are processed within 1-4 business days from our warehouse in Redfern, Sydney. Due to the nature of some goods ie dangerous goods with batteries quality checks need to be conducted and the appropriate delivery vehicles need to be booked which might take 24-48 hours. During peak times eg xmas volume might affect dispatch times.
SHIPPING RATES AND DELIVERY ESTIMATES
Shipping charges for your order will be calculated and displayed at checkout.
We offer FREE Shipping Australia-wide for orders over $100 in metro areas.
Excludes WA, Regional Remote Areas And Islands.
Some Bulk Items may require an extra shipping charge.
We use various reputable shipping services depending on the location.
While we do our best to ensure prompt delivery and use reputable carriers, some orders may experience unexpected delays beyond our control. Please refer to your email confirmation for the tracking number and contact the shipping carrier directly for the most up-to-date delivery information. If you cannot locate your tracking number, feel free to reach out to us for assistance.
Please note that electric goods such as e-bikes and scooters are classified as bulky freight and may be subject to Dangerous Goods regulations due to the battery. As such, interstate deliveries can reasonably take up to two weeks. We appreciate your patience and understanding in these situations.
Shipping Confirmation & Tracking
You will receive a Shipment Confirmation email once your order has shipped containing your tracking number(s). The tracking number will be active within 24 hours.
CUSTOMS, DUTIES AND TAXES
All prices are inclusive of 10% GST.
DAMAGES
If the product is damaged you can let us know at contact@pedl.com.au.
Please ensure that you keep the box/packaging for your product in case the item needs to be returned.
INTERNATIONAL SHIPPING
We currently do not ship outside Australia.
PICKUP - CLICK & COLLECT
In-store pickup is available for online orders.
Please call before click and collect. Pick up address is 11 Gibbons street, Redfern NSW 2016
Your order will be ready for pickup within "2 - 5 days depending on product. Please call store to confirm pickup times".
Mon – Fri, 9am – 5pm
Saturday 9:30am - 4.00pm
Sunday Closed
For 24 hours click & collect, please give us a call to confirm your arrival time: 02 9171 7860
