Security Verification
Security Verification
Keeping Your Payment Safe
At Pedl, protecting our customers from fraudulent transactions is a priority. In certain circumstances, we may ask you to complete a quick security verification before we process your order.
This verification helps protect you against unauthorised use of your payment method and ensures that purchases are made by the authorised cardholder.
Why Have I Received a Verification Request?
You may receive a verification request if, for example:
- This is your first purchase with Pedl.
- You are using a new payment method.
- The billing and shipping details do not match.
- The cardholder's name differs from the order recipient.
- The order is of unusually high value or differs from your normal purchasing pattern.
- Our fraud prevention systems identify information that requires further verification.
- We are unable to verify part of your order using our standard security checks.
Receiving a verification request does not necessarily mean there is a problem with your order. It is simply an additional security measure designed to protect both you and Pedl from fraudulent transactions.
What Do I Need to Do?
If your order has been selected for verification, we will email you with instructions outlining the information required.
Depending on the circumstances, we may ask you to provide one or more of the following:
- A government-issued photo ID (such as a driver's licence or passport).
- Proof of your billing address.
- Confirmation that you are the authorised cardholder.
- Verification of your payment method.
Please reply directly to the email you received with the requested documentation.
Our Customer Service team will review your information as quickly as possible and notify you once your order has been approved for processing.
How Is My Information Used?
Any documentation you provide is used solely for the purpose of verifying your order.
Your information is:
- Treated as confidential.
- Reviewed only by authorised Pedl staff.
- Stored and handled in accordance with our Privacy Policy and applicable Australian privacy legislation.
- Never used for marketing purposes.
Alternative Payment Methods
In some circumstances, we may ask you to complete your purchase using an alternative payment method, such as a bank transfer.
If this is required, we will provide our official banking details directly from a Pedl email address.
I Can't Provide the Requested Information
If you are unable to provide the requested documentation, or you have concerns about the verification process, please contact our Customer Service team.
We understand that additional verification can be inconvenient and will work with you to find an appropriate solution wherever possible.
Why Does Pedl Verify Orders?
Online payment fraud affects retailers and customers worldwide.
Our verification process helps to:
- Protect customers against unauthorised use of their payment methods.
- Reduce fraudulent transactions.
- Prevent identity theft.
- Ensure orders are shipped only after payment has been properly authorised.
- Maintain a safe and secure shopping experience for all customers.
Most customers will never be asked to complete this process, and where verification is required, it is typically completed quickly so your order can proceed without unnecessary delay.
