Transit Insurance

Pedl takes great care to ensure your order is securely packaged and shipped using reputable freight carriers. However, transporting large and high-value goods such as e-bikes, e-scooters and lithium-ion batteries carries an inherent risk of loss or damage while in transit.

Although uncommon, unforeseen events can occur during transportation, including:

• Accidental damage during loading or unloading;
• Vehicle collisions or rollovers;
• Theft of goods or transport vehicles;
• Fire;
• Flood, storms or other natural disasters;
• Damage caused while in the custody of a freight carrier.

For added peace of mind, customers may wish to consider purchasing Transit Insurance where available.

Transit Insurance can provide cover for accidental loss, theft or damage to goods while they are being transported from Pedl to the delivery address, subject to the terms, conditions and exclusions of the insurer's policy.

If Transit Insurance is selected at checkout, any claims relating to loss or damage in transit will be handled in accordance with the insurer's policy and claims process.

Where Transit Insurance has not been purchased, Pedl will continue to assist customers in investigating any freight-related issues with the carrier. However, compensation for loss or damage may be limited to the carrier's liability or any rights available under the Australian Consumer Law.