Warranty
PEDL WARRANTY POLICY
1. Manufacturer's Warranty
All Pedl electric bikes and scooters include a default 12-month manufacturer's warranty from the date of purchase against defects in materials and workmanship. Where the original manufacturer provides a longer warranty period, Pedl will honour that manufacturer's warranty for the applicable component, subject to the manufacturer's warranty terms, conditions and assessment process.
This warranty covers the following original factory-installed components where a manufacturing defect exists:
- Battery
- Motor
- Controller
- Display
- Wiring harness
- Charger
- Suspension components
- Wheels and frame (unless excluded below)
This warranty is provided in addition to your rights under the Australian Consumer Law.
2. Australian Consumer Law
Our goods come with guarantees that cannot be excluded under the Australian Consumer Law.
You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage.
You are also entitled to have the goods repaired or replaced if they fail to be of acceptable quality and the failure does not amount to a major failure.
Nothing in this warranty excludes, restricts or modifies your rights under Australian Consumer Law.
3. Battery Care Requirements
Lithium batteries require ongoing maintenance.
To maintain warranty eligibility for battery-related claims:
- Charge the battery to 100%.
- Use the battery.
- Recharge it to 100% at least once every month.
Batteries left discharged for extended periods may enter deep discharge (battery dormancy), which causes irreversible damage.
Damage resulting from improper storage, neglect or failure to maintain the battery is not covered under warranty.
4. Required Maintenance
Regular servicing is essential.
Complimentary First Service
Every new bike purchased from Pedl includes one complimentary safety inspection.
This must be completed within:
- 100 km; or
- 6 weeks of purchase
(whichever occurs first).
This inspection includes:
- Bolt torque checks
- Brake adjustments
- Gear adjustments
- General safety inspection
It does not include replacement of worn components.
Customers unable to attend a Pedl store may use a qualified bicycle mechanic at their own expense.
Ongoing Maintenance
A general maintenance inspection must be completed by a qualified bicycle mechanic within:
- 500 km; or
- 6 months
(whichever occurs first).
Customers should retain proof of servicing.
Failure to properly maintain the product may affect warranty coverage where lack of maintenance contributed to the failure.
5. Warranty Transfer
The manufacturer's warranty applies only to the original purchaser.
It is not transferable to subsequent owners.
6. Wear and Tear
Normal wear items are not covered unless a manufacturing defect exists.
These include:
- Tyres
- Tubes
- Valves
- Brake pads
- Brake discs
- Brake cables
- Gear cables
- Chains
- Cassette
- Chainrings
- Bearings
- Headsets
- Bottom brackets
- Suspension seals
- Suspension servicing
- Rear shocks
- Spokes damaged through impact
- Derailleur hangers
- Lubricants
- Cosmetic paint deterioration
- Fading
- Corrosion
- Surface rust
7. Delivery Inspection
All products undergo a pre-delivery inspection before dispatch.
Customers should inspect their product immediately upon delivery.
Transit damage must be reported within 48 hours of delivery.
If packaging is damaged:
- note the damage with the freight carrier;
- photograph the packaging and product;
- retain all packaging where possible;
- notify Pedl immediately.
8. Water Damage
Water damage is not covered.
This includes damage caused by:
- immersion
- flooding
- pressure washing
- riding through deep water
- corrosion caused by excessive water or salt exposure
Although many products are water resistant, they are not waterproof.
9. Unauthorised Repairs or Modifications
Warranty does not apply where failures are caused by unauthorised repairs/repairers or modifications.
Examples include:
Electrical
- Modified controller
- Modified BMS
- Modified wiring
- Aftermarket controller
- Aftermarket display
- Speed limiter removal
- Over-volting
- Battery cell replacement
Battery
- Opening battery casing
- Third-party batteries
- Non-approved chargers
- Battery rewiring
Motor
- Higher-powered motors
- Internal motor modifications
- Hub alterations
Software
- Firmware flashing
- Speed unlock software
- Unauthorised programming
Structure
- Welding
- Drilling
- Frame modifications
- Fork modifications
- Unapproved cargo systems
- Tow attachments
Brakes & Suspension
- Removing brake sensors
- Incompatible brake systems
- Non-approved suspension modifications
Warranty will not cover failures caused by these modifications.
10. Fault Reporting
If a fault develops:
- stop using the product where continued use may worsen the damage or create a safety risk;
- report the issue as soon as reasonably possible;
- do not continue riding if doing so could reasonably increase the damage.
Additional damage caused by continued use after a fault becomes apparent may not be covered.
11. General Exclusions
Warranty does not cover damage resulting from:
- accidents
- crashes
- abuse
- misuse
- neglect
- improper storage
- failure to maintain
- exceeding rider weight limits
- stunt riding
- racing
- commercial hire
- rental fleets
- courier or delivery use (unless specifically agreed)
- acts of God
- flood
- fire
- lightning
- vandalism
- theft
- use of non-approved accessories
- corrosion from marine environments
- cosmetic damage that does not affect function
12. Warranty Claims
Customers must submit a claim using the Pedl Warranty Claim Form.
Please include:
- proof of purchase;
- photographs;
- serial number;
- description of fault;
- service history (where applicable).
Pedl may request additional information before approving a claim.
13. Repair Process
Pedl maintains authorised service partners throughout Australia.
Where available:
- customers will be referred to the nearest authorised repairer.
Where no repairer exists:
- Pedl may provide a prepaid freight label for inspection.
If the issue is covered:
- repair costs will be covered;
- replacement parts supplied;
- return freight paid by Pedl.
If the issue is not covered:
- labour;
- freight;
- assessment fees; and
- replacement parts
will be the customer's responsibility.
14. Warranty Commencement
Warranty begins on the purchase date.
Where shipping delays exceed 10 days from dispatch, Pedl may extend the commencement date by up to 14 days upon request.
