Shipping policy

SHIPPING & DELIVERY

Our warehouse is ready to ship products to you fast! As one of Sydney's only dedicated E-Bike & E-Scooter suppliers, our products are sent directly from our Redfern Warehouse. That means faster shipping and less hassle!

SHIPMENT PROCESSING TIMES

All orders are processed within 1-2 business days from our warehouse in Redfern, Sydney.

SHIPPING RATES AND DELIVERY ESTIMATES

Shipping charges for your order will be calculated and displayed at checkout.

We offer FREE Shipping Australia-wide for orders over $100.
Excludes WA, Regional Remote Areas And Islands.

We use various reputable shipping services depending on the location. 

While we try our best to ensure that shipments are delivered as fast as possible and use the best carriers available, some delieveries may have unexpected delays. In this case, please check your email confirmation for the tracking number and contact the shipping carrier for an update. If you are unable to find your tracking number, you can contact us.

SHIPPING CONFIRMATION & TRACKING

You will receive a Shipment Confirmation email once your order has shipped containing your tracking number(s). The tracking number will be active within 24 hours.

CUSTOMS, DUTIES AND TAXES

All prices are inclusive of 10% GST.

DAMAGES

If the product is damaged you can let us know at contact@pedl.com.au.

Please ensure that you keep the box/packaging for your product in case the item needs to be returned.